Program Management Leader for Large Scale Initiatives
hace 5 días
Job Summary:
We are seeking an experienced Program Management Leader to lead large-scale initiatives at Amazon Support Services Costa Rica. The successful candidate will have a proven track record of managing complex programs, driving team accountability, and achieving impactful goals.
About Us:
Amazon Support Services Costa Rica is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences through our highly skilled and dedicated teams.
Key Responsibilities:
- Lead multi-organizational initiatives and drive team accountability to achieve impactful goals
- Develop and implement project management tools and processes to ensure effective program execution
- Analyze large, complex data sets to identify areas of opportunity and inform business decisions
- Collaborate with cross-functional teams to drive projects efficiently and establish respect and confidence in the business and technical communities
- Motivate and focus people resources to drive timely results
Requirements:
- Bachelor's degree or higher
- Minimum 6 years of large scale program management experience
- Proven analytic skills and ability to mine and analyze large, complex data sets
- Six sigma green belt level capabilities in deconstructing processes and metrics
- Excellent oral, written and interpersonal communication skills
- Ability to work well in a team environment and under tight deadlines
- Strong influencing skills and negotiation skills
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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