Team Lead

hace 1 mes


HerediaHEAFZ Edificio, Costa Rica Cognizant A tiempo completo
Job Summary

We are seeking a dedicated and experienced Team Lead to join our L&P division. The ideal candidate will have a strong background in Annuities Policy Owner Service, Annuities New Business, and Annuities Agency Management, with expertise in MS Office and a minimum of 8 years of experience in relevant fields.

Responsibilities
  • Lead the team in delivering high-quality services in Annuities Policy Owner Service, Annuities New Business, and Annuities Agency Management.
  • Oversee daily operations to ensure efficiency and effectiveness in all processes.
  • Provide guidance and support to team members to achieve individual and team goals.
  • Collaborate with cross-functional teams to streamline workflows and improve service delivery.
  • Monitor and analyze performance metrics to identify areas for improvement.
  • Develop and implement strategies to enhance customer satisfaction and retention.
  • Ensure compliance with industry regulations and company policies.
  • Utilize MS Office tools to create reports, presentations, and documentation.
  • Conduct regular team meetings to discuss progress, challenges, and opportunities.
  • Mentor and train team members to enhance their skills and knowledge.
  • Foster a positive and collaborative team environment.
  • Address and resolve any issues or conflicts that arise within the team.
  • Communicate effectively with stakeholders to provide updates and gather feedback.
Qualifications
  • Possess a minimum of 8 years of experience in relevant fields.
  • Demonstrate proficiency in MS Office applications.
  • Have strong domain expertise in Annuities Policy Owner Service, Annuities New Business, and Annuities Agency Management.
  • Experience in Life and Annuities Insurance is a plus.
  • Exhibit excellent leadership and team management skills.
  • Show strong analytical and problem-solving abilities.
  • Display effective communication and interpersonal skills.
  • Be adept at multitasking and managing multiple priorities.
  • Have a keen eye for detail and a commitment to quality.
  • Demonstrate the ability to work in a hybrid model.
  • Be proactive and self-motivated.
  • Show a strong commitment to customer satisfaction.
  • Have a thorough understanding of industry regulations and compliance requirements.
Certifications Required

Certified Annuity Specialist (CAS) Microsoft Office Specialist (MOS)


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