Team Lead
hace 1 mes
We are seeking a dedicated and experienced Team Lead to join our L&P division. The ideal candidate will have a strong background in Annuities Policy Owner Service, Annuities New Business, and Annuities Agency Management, with expertise in MS Office and a minimum of 8 years of experience in relevant fields.
Responsibilities- Lead the team in delivering high-quality services in Annuities Policy Owner Service, Annuities New Business, and Annuities Agency Management.
- Oversee daily operations to ensure efficiency and effectiveness in all processes.
- Provide guidance and support to team members to achieve individual and team goals.
- Collaborate with cross-functional teams to streamline workflows and improve service delivery.
- Monitor and analyze performance metrics to identify areas for improvement.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Ensure compliance with industry regulations and company policies.
- Utilize MS Office tools to create reports, presentations, and documentation.
- Conduct regular team meetings to discuss progress, challenges, and opportunities.
- Mentor and train team members to enhance their skills and knowledge.
- Foster a positive and collaborative team environment.
- Address and resolve any issues or conflicts that arise within the team.
- Communicate effectively with stakeholders to provide updates and gather feedback.
- Possess a minimum of 8 years of experience in relevant fields.
- Demonstrate proficiency in MS Office applications.
- Have strong domain expertise in Annuities Policy Owner Service, Annuities New Business, and Annuities Agency Management.
- Experience in Life and Annuities Insurance is a plus.
- Exhibit excellent leadership and team management skills.
- Show strong analytical and problem-solving abilities.
- Display effective communication and interpersonal skills.
- Be adept at multitasking and managing multiple priorities.
- Have a keen eye for detail and a commitment to quality.
- Demonstrate the ability to work in a hybrid model.
- Be proactive and self-motivated.
- Show a strong commitment to customer satisfaction.
- Have a thorough understanding of industry regulations and compliance requirements.
Certified Annuity Specialist (CAS) Microsoft Office Specialist (MOS)
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