Ecommerce Risk Prevention Specialist

hace 2 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

**About Us**

We are a centralized technology team at Amazon Support Services Costa Rica Srl that protects all of Amazon's businesses and services from fraud and abuse.

Our team designs and builds high-performance software systems using machine learning to identify and prevent abusive transactions. We pioneer new techniques to detect and neutralize bad actors that attempt to abuse our policies.

We strive to outsmart those who attempt to defraud Amazon and our customers, preventing millions of dollars in losses. Our work has a direct impact on the bottom line, making it a great opportunity for innovation and growth.

**Job Description**

We are seeking an experienced Senior Program Manager to drive expansion of innovative products and programs globally in the Buyer Abuse space.

You will analyze potential customer and financial implications and work closely with business partners to manage and launch new programs globally.

The successful candidate will own and deliver goals in partnership with business, product, and operational teams.

You will be highly analytical, resourceful, customer-focused, team-oriented, and able to work independently under time constraints to meet deadlines.

**Responsibilities**

  • Interact with key stakeholders to define metrics, measurements, and tools to quantify business goals.
  • Champion on behalf of Amazon and our customers to uncover issues impacting our Customer Experience.
  • Define and manage programs to protect Amazon and our 3P Sellers from Policy Risk.
  • Communicate program successes, failures, lessons learned, and mitigations plans to stakeholders.
  • Partner with Product Management to coordinate activities and program manage products and services.

**Requirements**

  • 5+ years of program or project management experience.
  • Experience using data and metrics to determine and drive improvements.
  • Owning program strategy, end-to-end delivery, and communicating results to senior leadership.


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