Senior Client Service Manager

hace 2 semanas


San José, San José, Costa Rica Convera A tiempo completo

Client Service Delivery Management

As a Senior Client Service Manager, you will be responsible for leading by example in promoting a client-centric culture within the team. You will manage the efficient delivery of services, ensuring that resource levels are matched to business and client requirements, and that services are delivered within budget to support operational resilience.

Key Responsibilities

  • Lead by example in promoting client centricity, ensuring this ethos is embedded across the team.
  • Manage the efficient delivery of services, ensuring resource levels are matched to business and client requirements.
  • Provide regular performance reporting of service delivery against SLAs and KPIs, highlighting successes and areas for improvement.
  • Build and maintain excellent working relationships with external and internal business partners and clients.
  • Communicate effectively with internal stakeholders to support the sharing of information and learning.

Required Skills and Qualifications

  • Demonstrated leadership skills with experience in team management and development.
  • Excellent communication and interpersonal skills.
  • Proven ability to drive business growth and improve client satisfaction.
  • Familiarity with service delivery management principles and practices.

Our Offer

  • Market-competitive monthly gross salary.
  • Opportunity to earn an annual bonus based on role level.
  • Great career growth and development opportunities in a global organization.
  • Generous insurance, paid holidays, time-off, and leave policies for life events.
  • Paid volunteering opportunities (5 days per year).
  • Hybrid mode, 2 days at the office.

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