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Senior Systems Engineer
hace 2 meses
The Senior Systems Engineer plays a critical role in staying current with vendor-specific technical certifications to provide expert recommendations to resellers on system solution configurations and designs. This position promotes product awareness, provides pre-sales technical support, and works closely with the product manager and vendors to execute marketing activities. The ideal candidate will establish and develop solid business relationships with vendors, customers, and internal departments, identifying opportunities to improve Systems Engineering engagement with customers.
Key Responsibilities:- Provides technical solutions and configuration design expertise to customers and sales teams.
- Provides phone support in accordance with Key Performance Indicators (KPIs).
- Provides sales and marketing support to increase vendor and product awareness.
- Develops and delivers technical presentations and training to sales, support, and customers.
- Participates in departmental projects in a leadership role.
- Reports on key metrics and distributes monthly updates to the SE Manager, Product Marketing Team, and vendor representatives.
- Logs customer calls and places orders for customers in accordance with TD SYNNEX's pricing guidelines.
- Updates TD SYNNEX's systems and tools with accurate technical data.
- Provides technical and non-technical input to team members, project leaders, and management.
- Develops and obtains approval on Quarterly Vendor Objectives (QVO) documents.
- Develops tactical plans to support QVO and performs associated duties.
- Participates in trade shows, seminars, trainings, and other marketing events.
- Attends scheduled Marketing Team meetings.
- Seeks and participates in cross-training activities.
- Able to build solid, effective working relationships with others.
- Able to work under stress and pressure when faced with high workloads and deadlines.
- Able to create and conduct formal presentations.
- Able to display a preference for interacting with people, being friendly, outgoing, articulate, and socially at ease.
- Able to express ideas clearly and convey necessary information.
- Able to use relevant computer system applications at a basic level.
- Able to work independently with minimum supervision.
- Knowledge and/or expertise in related areas of responsibility.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to use relevant computer system applications at an intermediate level.
- Minimum of one current major certification recognized by the Systems Engineering Department.
- Minimum of (5) years technical support experience with PC's, high-end servers, local area networks, and associated components.
- Minimum of (2) years in phone support environment.
- Minimum of (1) year vendor relations experience in a presales vendor support role.
- Minimum of (1) year experience in formal product presentations and/or technical sales training experience to small and medium audiences.
- Minimum of (1) year experience in project management.
- Previous trade show experience.
- Knowledge of the interoperability of various PC components, software, peripherals, networking, desktop platforms, applications, standalone and network operating systems, with strong technical abilities in at least (2) of these areas.
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
