Online Content Manager

hace 2 días


San José, San José, Costa Rica Emerson A tiempo completo
Key Responsibilities

This critical role requires a skilled professional who can develop and maintain strong relationships with customers, drive a positive customer experience, and lead onboarding efforts to achieve long-term sales growth and success.

Main Responsibilities:

  • Develop strong relationships with customers to ensure goals and initiatives are met and issues are addressed effectively.
  • Drive a positive customer experience and long-term sales growth and success through onboarding efforts.
  • Manage website parameters and content upload for all eCommerce channel partners, ensuring accuracy and competitive relevance.
  • Collaborate with team resources to optimize content with channel-specific SEO best practices and meet deadlines.
  • Continuously improve online content once deployed, positioning high-quality content appropriately, brand-centric, error-free, consistent in style and messaging to optimize the shopping experience and achieve business objectives.
  • Monitor, review, and process purchase orders, rebates, subsidies, incentives, and claims.
  • Investigate, report, and resolve any website, portal, and customer operational/technical issues.
  • Analyze, review, and report on the effectiveness of content using tools.
  • Provide insights gained from competitive monitoring to the business.
  • Identify lost sales, underperforming SKUs, and implement solutions to make items buyable.
  • Assess the eCommerce promotional landscape and set up online promotions to meet objectives and drive incremental sales.
  • Collaborate with the eCommerce team to improve the customer experience.

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