Dynamic Data Analyst
hace 4 días
At Experian, we are committed to unlocking the power of data to create more opportunities for consumers, businesses, and society.
We take pride in being named one of the 100 Best Companies to work for by FORTUNE, and recognized as one of the World's Most Innovative Companies by Forbes Magazine.
In this role, you will be responsible for conducting real-time monitoring of queues and skill sets, identifying intra-day trends, and reporting on downtime and telephony issues.
You will also maintain a special emphasis on looking for possible downtime and telephony issues, making adjustments to call allocations driven by real-time trends.
Additionally, you will conduct real-time monitoring of agents through real-time adherence view to ensure schedule adherence and notify support personnel on the floor to resolve adherence issues.
This includes handling agents' daily exception management of our Calabrio system, determining business needs and allocating resources during low call volume, and updating reporting for agents, teams, and programs.
Responsibilities include sending hourly performance updates, tracking attrition, absenteeism, and unproductive hours in real time, and determining if additional off-phone activities can be scheduled or recommendation to cancel is needed due to SLAs.
Requirements include experience with WFM software (Calabrio/Cisco) that includes real-time adherence, a good working knowledge of Excel and other Windows-based programs, and high school diploma or GED.
We offer flexible scheduling, including weekends and holidays, and a commitment to diversity, equity, and inclusion.
Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together.
At Experian, we value the uniqueness of every individual and want you to bring your whole, authentic self to work.
-
Financial Data Analyst
hace 3 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoCompany OverviewCiti is a leading global bank with a rich history of providing innovative financial solutions to its clients. As a Prod Ctrl Intmd. Analyst, you will be part of a dynamic team that plays a crucial role in ensuring the accuracy and integrity of our financial data.
-
Data Analyst Position
hace 6 días
San Francisco, Heredia, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo**Overview:**Grupo Preseleccion Ely S.A. is a leading organization in the industry, and we are currently seeking a skilled Data Analyst to join our team.As a Data Analyst, you will be responsible for analyzing complex data sets, identifying trends, and making informed decisions to drive business growth.Key Responsibilities:Analyzing large data sets to...
-
Business Data Analyst Position
hace 6 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoData Quality Analyst Job DescriptionThis position requires an analytical thinker who can apply knowledge of data analysis tools to monitor, assess, analyze, and evaluate processes and data. The successful candidate will be responsible for identifying policy gaps and formulating policies, interpreting data, and making recommendations.Key Skills:Excellent...
-
Financial Data Analyst Lead
hace 3 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo**Job Description**The Financial Data Analyst Lead is responsible for leading the analysis and interpretation of financial data to inform business decisions. This role requires a high level of expertise in financial analysis, as well as strong leadership and communication skills.**Key Responsibilities**Lead the analysis and interpretation of financial data...
-
Payroll Data Analyst for Amazon
hace 5 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Title: Payroll Data Analyst for AmazonOverviewWe are seeking a highly skilled Payroll Data Analyst to join our team. As a key member of our finance team, you will be responsible for analyzing and interpreting financial data, preparing reports, and ensuring compliance with regulatory requirements.Responsibilities- Analyze financial data, identify trends,...
-
Data Insights Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Job Summary**We are seeking a dynamic individual with strong data management skills and background in technology infrastructure to join our team as Senior Data Analyst.Your primary role will involve gathering and processing IT consumption data from various colleagues across Experian IT Services (EITS).This data is used for allocation of IT costs. You will...
-
Data Analyst
hace 3 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoJob OverviewWe are seeking an experienced Data Operations Analyst to join our team at Equifax. This role is responsible for reviewing and analyzing data feeds from newspapers, and periodicals for inclusion in the CDC database.
-
Financial Data Analyst
hace 6 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob Description:The Sourcing Senior Analyst plays a pivotal role in the development and growth of our analytics model, providing essential support to the procurement organization in researching, organizing, compiling, analyzing, tracking, and reporting financial information and data. This position works closely across the organization as a vital contributor...
-
Senior Qa Analyst
hace 7 días
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo**Req ID**: 275516We are currently seeking a Senior QA Analyst to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).**Senior QA Analyst****JOB PURPOSE AND IMPACT****KEY ACCOUNTABILITIES**- Coordinates the test activities for SIT, UAT, Regression, in coordination with Project Manager and Business Analyst when required- Prepares status updates reports...
-
Data Business Analyst
hace 16 minutos
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo**Data Business Analyst (Remote)****Heredia, Costa Rica**SGF Global is looking for a Data Business Analyst, for IT enterprise in Heredia, Costa Rica.**Overview**:The Data Business Analyst will guide efforts through influence that will enable change in an organizational context through the creation of the definition of the business needs and the creation...
-
Automation Data Analyst
hace 7 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoA Data Analyst in our Automation team is responsible for using their knowledge of data processing software and business development strategies to bring data, information and experience allowing to make decisions with managers, sponsors, and different groups.Decisions related to maintain and develop systems especially related to the administration...
-
Systems Administration Senior Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo**Req ID**: 180423We are currently seeking a Systems Administration Senior Analyst to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).**NTT DATA Services Costa Rica Is looking for a Windows System Administrator with SCOM experience.****Position overview**As a windows SCOM Administrator you will oversee the creation, maintaining and troubleshooting...
-
Business Analysis Analyst
hace 1 semana
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completoWe are currently seeking a Business Analyst Junior to join our team in Heredia, Costa Rica.**General Duties**:- Define the scope and objectives of moderately complex projects through research and inquiry combined with an understanding of applicable business systems and industry standards.- Analyze business customer needs, document requirements, define and...
-
Data Analyst and Salesforce Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completoJob DescriptionAs a Sr Salesforce Analyst, you will provide comprehensive support for Salesforce, including system maintenance, troubleshooting, user support, and customization. This role is critical in ensuring the smooth operation, maintenance, and enhancement of our Salesforce system to meet organizational needs and objectives.
-
Data Analyst Support Professional
hace 6 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoJoin us at Experian and become a part of a dynamic team that is shaping the future of data-driven decision making.As a Technical Customer Support Analyst, you will play a critical role in providing quality product support to our customers, resulting in high customer satisfaction.Responsibilities include:Providing expert technical support to customers via...
-
Lead Data Analyst
hace 7 días
San Francisco, Heredia, Costa Rica Hakkoda A tiempo completo**ABOUT HAKKODA**Hakkoda is a modern data consultancy empowering data driven organizations.We are experts in helping companies realize the full value of the Snowflake Data Cloud.We provide consulting and managed services in data architecture, data engineering, analytics and data science.We are renowned for bringing our clients deep expertise, being easy to...
-
Master Data Analyst
hace 3 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoMaster Data AnalystThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Global Operations prioritizes putting...
-
Data Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Ust Global A tiempo completo1 Opening- Heredia**Role description**:**Data Analyst****Developer III - Software Engineering****Who We Are**:Born digital, UST transforms lives through the power of technology.We walk alongside our clients and partners, embedding innovation and agility into everything they do.We help them create transformative experiences and human-centered solutions for a...
-
Data Insights Analyst
hace 13 horas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianOur company has a rich history of innovation and leadership in the data and analytics industry. We empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.We believe in investing in new technologies, talented people and innovation so we can help create a better tomorrow.This role is part of...
-
Senior Data Insights Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completoAbout the RoleWe are looking for a seasoned Data Analyst to join our team at Sysco Costa Rica. As a Sr. Data Analyst, you will play a critical role in supporting our Contract Pricing and Profitability project by leveraging advanced analytics techniques and tools.Your Key Contributions:Support the development and implementation of data-driven strategies that...