Electrical Engineering Solutions Specialist

hace 6 días


San José, San José, Costa Rica Emerson A tiempo completo
Job Overview
As an Electrical Engineering Solutions Specialist at Emerson, you will be responsible for delivering exceptional customer service and support in the fast-paced environment of our Electric & Pneumatic portfolio. This role involves working closely with customers to understand their needs, providing quotations, order entry, and managing the order process from start to finish.

The ideal candidate will have excellent communication skills, a strong understanding of electrical engineering principles, and the ability to work independently in a dynamic team environment.

Key Responsibilities
  • Prepare quotations in response to customer inquiries, ensuring accuracy and adherence to controlled prices, discounts, terms & conditions, and sales policies & procedures.
  • Take exception where Emerson cannot meet customer requirements, collaborating with internal stakeholders to find solutions.
  • Review customer purchase orders for correct pricing, discounts, terms & conditions, part numbers, and prepare for / complete associated order entry.
  • Respond to all customer requests for expedited emergency shipment of parts and service kits, documentation, operating and maintenance instructions, drawings, and Specification Sheets.
  • Document customer complaints and refer to Quality Assurance for resolution.

Requirements
  • Bachelor's degree in Electrical, Mechanical, or Electromechanical Engineering.
  • Demonstrated excellent oral and written communication skills.
  • English language proficiency level B1 or above.

Preferred Qualifications
  • Experience with Oracle software is a plus.
  • Background with valves and actuation experience highly desirable.

Our Offer To You
We offer a competitive benefits package that includes private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs), and career growth focus, among many other perks.
At Emerson, we value diversity and equal opportunity, striving to create an inclusive environment where everyone can thrive.

About Emerson
We are passionate about what we do – harnessing technology and innovation to solve complex challenges. With over a century of expertise, we've established ourselves as leaders in automation solutions and engineering. Our commitment to excellence, coupled with cutting-edge technologies, sets us apart in the industry. We believe that diversity fuels creativity and innovation, driving us forward in tackling sophisticated challenges with new perspectives.

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