Community Engagement Coordinator

hace 6 días


San José, San José, Costa Rica Wework A tiempo completo

About Us

WeWork is a dynamic company that offers inspiring workspace solutions to help businesses grow and succeed globally.

With a presence in over 150 cities worldwide, we're committed to providing exceptional member experiences and fostering a sense of community among our clients.

About the Role

The Community Lead plays a critical role in ensuring our members receive the best possible service and support.

This position requires a highly organized and customer-focused individual who can multitask, prioritize tasks, and communicate effectively with various stakeholders.

Main Responsibilities

  1. Membership Engagement & Retention:
  • Develop and implement strategies to increase member satisfaction and retention.
  • Build strong relationships with key members and understand their needs to deliver personalized solutions.
  • Address any issues promptly and follow up with members to ensure issues are resolved.
Move-In & Move Out:
  • Coordinate move-in and move-out processes to ensure a seamless experience for new and departing members.
  • Collect feedback from departing members to identify areas for improvement.
Sales Support:
  • Support the Sales team by providing building tours and assisting with sales leads.
Events:
  • Plan and host events that cater to member interests and preferences.
Building Operations and Management:
  • Oversee daily operations and ensure the building runs smoothly.
Safety and Security:
  • Ensure the safety and security of members and staff.


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