Job Summary

We are seeking a highly motivated and enthusiastic Pool Concierge to join our team at Marriott International. As a Pool Concierge, you will be responsible for creating recreational activity agendas and advertisements using publishing software.

About the Role

This is an exciting opportunity to work in a fast-paced environment and provide exceptional service to our guests. The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong attention to detail.

Key Responsibilities

• Create recreational activity agendas and advertisements using publishing software
• Conduct inventory of supplies, materials, and equipment and inform manager of low supply items
• Encourage, recruit, register, and schedule guests to participate in recreation activities
• Promote a fun and relaxing atmosphere for guests
• Provide information to guests about available recreation facilities and activities
• Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members
• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager
• Provide assistance to injured guests until the arrival of emergency medical services
• Clean and maintain recreational equipment and supplies
• Assist management in training, motivating, and coaching employees; serve as a role model
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
• Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets
• Anticipate and address guests' service needs; assist individuals with disabilities
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Process orders or transactions from customers and collect payment as necessary
• Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Enter and locate work-related information using computers and/or point of sale systems