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ServiceNow Knowledgebase Architect

hace 3 semanas

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Job Summary

We are seeking a highly skilled ServiceNow Knowledgebase Architect to lead our knowledge management efforts. As a key member of our team, you will design and implement a robust ServiceNow Knowledgebase that meets the needs of our global workforce.

About Edwards Lifesciences

Edwards Lifesciences is a global leader in patient-focused medical innovations for structural heart disease, critical care, and surgical monitoring. Our mission is to improve patient outcomes and enhance lives through collaboration with leading clinicians and researchers.

Responsibilities
  • Design and configure the ServiceNow Knowledgebase to meet business requirements
  • Lead cross-functional teams to understand systems and data requirements from business and regions/countries
  • Own the governance process and execution of the Knowledgebase, including metatagging strategy and plan application
  • Train and manage content owners, providing ongoing education and improvement opportunities
  • Conduct analysis, design, evaluations, modification, testing, and implementation of the Knowledgebase
About You

To succeed in this role, you will need strong technical skills, excellent communication and leadership abilities, and a passion for improving knowledge management processes. If you have experience with ServiceNow, knowledge management, and governance, we encourage you to apply.