Insurance Team Productivity Manager
hace 17 horas
Company Overview:
Auxis is a dynamic organization that prioritizes employee growth and development, empowering team members to advance their careers in a supportive and collaborative environment.
About Auxis
Auxis' culture fosters an atmosphere of open communication, creativity, and innovation, allowing employees to excel in their roles and contribute to the company's success. With a strong focus on employee satisfaction and well-being, Auxis provides a range of benefits and programs designed to support its team members in all aspects of their lives.
Job Description:
The Insurance Team Lead plays a critical role in managing the daily operations of a local team of 10+ professionals servicing U.S.-based clients. As a key member of the team, this individual will be responsible for overseeing team productivity and utilization, ensuring alignment with Client-Specific KPIs and Goals set by AUXIS Management.
Key Responsibilities:
- Design and implement process improvements to enhance team efficiency and productivity.
- Support the administration of management tasks associated with payroll, separations, Leaves of Absence (LOA), Short Term Disability (STD), and onboarding of new hires.
- Monitor overall team workload and reallocate/delegate tasks as necessary to ensure optimal team efficiency.
- Build morale, establish an atmosphere of team camaraderie, and promote a common team identity.
- Conduct weekly team meetings to discuss and identify issues of interest and concern, as well as weekly 1:1 check-ins with each team member.
- Communicate and enforce local office policies, including time tracking requirements.
- Assign mentors to new hires and monitor the progress of both mentors and mentees.
- Create and distribute Daily Status reports.
- Responsible for performing Quality evaluations per agent (5 calls per month).
- Assess team talent, identifying stronger and weaker performers. Create PIPs and define supportive actions on low performers.
Required Skills and Qualifications:
- English - Spanish Language (Oral and writing 90% or higher), (C1 or above).
- The resource will adjust its schedule based on the account needs.
- High School Diploma.
- Previous experience leading teams/personnel.
- One year of work-related experience required.
- Leadership courses and workshops will be considered an asset.
- Possess strong leadership skills, including the ability to influence others, develop team members, and manage conflict.
- Proven ability to effectively lead through change.
- Effective oral and written communication skills.
- Demonstrated ability to link specific activities to desired results.
- Proven interpersonal skills are necessary to interact effectively with customers and employees of all levels within the organization.
- Ability to use appropriate analysis, judgment, and logic when solving problems and making decisions.
Benefits:
- Health benefits including medical, vision, and dental.
- Transportation subsidy.
- Asociacion Solidarista.
- Training and development programs.
- Employee recognition program.
- Paid time off and family-paid leave.
- Paid day off for your birthday.
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