Customer Service Representative

hace 2 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

At Experian, we're committed to unlocking the power of data to create more opportunities for consumers, businesses, and society.

We're proud to be an Equal Opportunity and Affirmative Action employer, dedicated to creating a thriving, inclusive and diverse team where people love their work and love working together.

As a Customer Care Specialist II, you'll play a vital role in ensuring consumer satisfaction by handling inbound calls, interpreting reports, responding to general inquiries, and processing credit and/or score reports.

You will:

  • Receive inbound calls handling for our different lines of business
  • Perform a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
  • Handle consumer issues. Interpret and analyze consumers' written or verbal grievance or dispute
  • Determine the different types of issues contained in a dispute and potentially route requests to specialized departments for advance handling
  • Educate consumer on dispute management and offer options for immediate resolution
  • Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns
  • Maintain the integrity of the database by ensuring data quality and accuracy
  • Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all pertinent state and country credit regulations


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