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As a Quality Assurance Specialist at Experian, you will play a crucial role in ensuring the quality and reliability of our support services. This is a permanent home-based position in Costa Rica.
Key Responsibilities:- Develop and refine quality assurance testing processes to ensure high standards of service.
- Review implementation and support services provided by Implementation teams, ensuring adherence to established protocols and standards.
- Analyze client change requests related to Experian Health's products, ensuring sufficient information is submitted and configurations are updated accordingly.
- Experience with quality assurance or automated testing.
- Independent problem-solving and self-direction are critical.
- Proficiency in English, including familiarity with Microsoft Excel and Visio.
