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Debt Recovery Specialist

hace 2 semanas

San José, San José, Costa Rica Empire Cooperative A tiempo completo

Job Summary

The Debt Recovery Specialist is our entry-level position responsible for locating consumers and notifying them of delinquent accounts. This role is crucial to our team's success, requiring discipline and a high volume of outbound calls. The goal is to recover current client losses and contribute to stabilizing the economy.

Our Mission

We provide solutions for consumers with delinquencies, enabling them to financially reset and regain peace of mind. Our vision is to recover 240 million in delinquent accounts and share profits within the Empire from Executives to Collectors.

Position Objectives

  • High call volume - outbound and inbound
  • Responsible for collecting individual monthly targets
  • Use strategy and tactics
  • Multi-tasking between computer screens, web searches, and dialing on the phone
  • Reading aloud from a script

Key Competencies

  • High Energy
  • Great and Positive Attitude
  • Organized and Attention to detail
  • Self-Motivated
  • 100% FLUENT IN ENGLISH

Education & Experience

  • Entry-Level
  • Minimum of a High School Diploma or GED
  • Prior Telemarketing, Sales, or Debt Collection Experience preferred