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Technical Program Manager
hace 7 días
**Job Summary:**
We are seeking a highly skilled Salesforce Systems Administrator to join our Customer Operations team. The ideal candidate will have a strong background in technology administration, Salesforce Administration Experience/Certification or other CRM experience, and excellent communication and problem-solving skills.
In this role, you will be responsible for designing, developing, testing, and iterating workflows in Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization. You will also work closely with cross-functional teams to gather requirements and translate them into technical solution designs.
Key Responsibilities:
- Design, develop, test, and iterate workflows in Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization.
- Configure and administer solutions to the Tebra Customer Operations.
- Work with cross-functional teams to gather requirements and translate them into technical solution designs.
- Articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices.
- Participate in design reviews and technical discussions with our technology partners and internal stakeholders.
- Isolate, triage, and resolve bugs/issues.
- Execute, manage, and assist in the development of technology roadmaps.
- Identify opportunities to improve existing solutions, features, and functionality.
- Play a key role in identifying emerging technology solutions that could align with Customer Success business needs or operational efficacies.
Professional Qualifications:
- 3+ years of direct experience in technology administration, Salesforce Administration Experience/Certification or other CRM experience.
- Excel/Google Sheets proficiency in running and creating formula functions, pivot tables, and charts.
- Nice-to-have: 1+ years of Gainsight administration experience or minimum Level 2 Gainsight certification.
- Nice-to-have: Experience with telephony/IVR management.
- General understanding of database concepts.
- Experience in a fast-paced production environment on a CRM platform.
- Administrator experience in a production environment.
- System integration experience and best practices.
- Experience with solution designing operationally.
- Comfortable with concepts and methodologies for effective technology adoption and scaling across various operations.
- Troubleshooting and problem-solving skills.
- Strong skills with attention to details.
- Ability to work with ample autonomy.
- Versed in programmatic best practices for cross functional collaboration.
- Ability to identify systemic issues and make recommendations and implement for future improvements.
About Us:
Tebra is committed to unlocking better healthcare by helping independent practices bring modernized care to patients everywhere. We aim to simplify healthcare for everyone.
