Digital Content Integration Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About the Role
As a Technical Account Manager at Amazon Support Services Costa Rica Srl, you will play a critical role in leading the seamless ingestion of metadata throughout the digital and physical supply chain from publishers and content providers to end book readers.

Key Responsibilities
Proactive monitoring of ingestion and operational systems to identify and address issues. Work with multiple teams and stakeholders to execute the launch of new publishers, processes, programs, and features impacting the Technical Account Managers and our customers (publishers and readers). Help drive data-driven decision making. Surface opportunities to innovate to continuously improve organizational efficiency.

Requirements
2+ years of experience managing external vendor/client relationships or advanced technical support. 1+ year experience driving process improvements. Bachelor's degree. General knowledge of digital media data elements, ONIX, CODECs, XML, FTP, Images, Encoding, DRM, etc. Experience with Excel. Problem Solving aptitude. Demonstrated ability to use data to back up assumptions. Exceptional organizational skills and ability to maintain composure under pressure. Communication and collaboration skills that enable you to earn trust. Familiarity with the design and utilization of complex systems.



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