Desktop Engineering Manager

hace 6 días


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

Role Summary

The Desktop Engineering Manager will lead the development, implementation, and maintenance of desktop engineering technologies and services. This includes creating design documentation, maintaining existing documentation, troubleshooting issues, and collaborating with teams to develop and implement system enhancements and upgrades.

Key Responsibilities

  • Design and Documentation
    • Create design documentation for new products and procedures.
    • Maintain existing documentation of systems processes and procedures.
  • Troubleshooting and Maintenance
    • Support new and existing deployments through the analysis of metrics, logs, system alarms, etc., to troubleshoot problems and perform preventative maintenance on the various products.
  • Collaboration and Teamwork
    • Work closely with L3 and L2 support groups to develop, plan, and implement system enhancements and upgrades.

Requirements

  • Senior-level expertise on either Windows or macOS.
  • Expertise on Active Directory/DNS/PKI/DFS/RDS/IIS/SFTP and senior-level expertise on Group Policies related to windows desktop environments.
  • Expertise with end-user virtualization technologies (AWS Workspaces/AVD/USMT/APPV/Profile management).

Bonus Requirements

  • Automation skills using PowerShell, Python, and Bash.
  • Patch management expertise using any of the standard patch mgmt. technologies like SCCM/WSUS or other modern SaaS solutions.


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