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Team Manager for GEO Services

hace 2 semanas

San Francisco, Heredia, Costa Rica Safeguard Global A tiempo completo

Job Description

The Geo Team Leader is a pivotal role within our organization, responsible for ensuring seamless operations and delivering exceptional results. This position requires a seasoned professional with excellent leadership and communication skills, who can motivate and guide a team to achieve set goals.

Main Responsibilities

  1. Leadership and Team Management

Supervise and guide a team of professionals to deliver outstanding customer service and achieve set objectives.

Performance Monitoring and Evaluation

Conduct regular performance evaluations, provide constructive feedback, and coach team members to improve their skills and productivity.

Communication and Coaching

Communicate effectively with teams regarding their performance, provide guidance and support, and empower them to make decisions.

Metric Analysis and Reporting

Analyze and report on team metrics, identifying areas for improvement and developing strategies to address these challenges.

Talent Development and Engagement

Foster a positive work environment, encourage collaboration, and cultivate a sense of ownership and pride among team members.

Requirements

  • At least 2 years of experience as a Team Leader or similar role
  • Excellent customer service skills, with a focus on delivering high-quality results
  • In-depth knowledge of performance metrics and analytics
  • Critical thinking and problem-solving skills, with the ability to adapt to changing situations
  • Strong interpersonal and communication skills, with the ability to work effectively with diverse groups
  • Excellent organizational skills, with attention to detail and a focus on meeting deadlines

About Safeguard Global

Safeguard Global is a forward-thinking organization committed to delivering exceptional services to its clients and employees. As a Geo Team Leader, you will be part of a team that values innovation, collaboration, and excellence.