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Reliability Solutions Engineer
hace 2 semanas
Sysdig is dedicated to delivering exceptional customer experiences through reliable and secure solutions. We're seeking a Senior Customer Reliability Engineer to join our team and contribute to this mission.
This role requires a technically strong individual with a proven track record in technical support and engineering. As a key point of contact for our enterprise customers, you will resolve complex technical issues and ensure customer success with their deployments.
Responsibilities:
- Provide incident management and customer problem resolution as part of the technical support team.
- Document issues, debug complex problems, and collaborate with Engineering to provide solutions.
- Conduct technical troubleshooting sessions with internal team members and customers.
Requirements:
- 5+ years of experience in technical support/escalation for enterprises in a related field.
- Hands-on Linux experience.
- Knowledge of scripting languages (Bash/Shell/Python, etc).
Why Work at Sysdig?
- We have a pragmatic, approachable culture from the CEO down.
- We focus on delivering value to our customers.
