Senior Business Analyst Lead

hace 2 días


San José, San José, Costa Rica Western Union A tiempo completo

**About the Role**

We're seeking an experienced Senior Specialist, Business Analysis to join our team in Western Union. This is a fantastic opportunity for someone who is passionate about providing guidance and support to our stores and agent network.

In this role, you will be responsible for analyzing business needs and developing solutions to improve our financial services. You will work closely with our teams to track and report progress on set deliverables and provide insights to inform business decisions.

**Key Responsibilities**

  • Analyze business needs and develop solutions to improve financial services
  • Work closely with teams to track and report progress on set deliverables
  • Provide insights to inform business decisions

**Requirements**

  • Bachelor's degree in Business Administration or related field
  • 3-5 years of experience working in customer service, training, and quality analysis
  • Fluency in English (B2 or higher) and proficiency in French or Portuguese is a plus
  • Intermediate technical skills, analytical mindset, and attention to detail are essential

**What We Offer**

  • A competitive salary and benefits package
  • Opportunities to learn new skills and build a career
  • A dynamic and supportive work environment

**Join Us**

If you're a motivated and results-driven professional looking for a new challenge, we'd love to hear from you



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