Process Improvement Manager

hace 2 semanas


Paraíso, Paraíso, Costa Rica Boston Scientific A tiempo completo

About the Role

We are seeking a highly skilled IT Business Process Analyst to join our team. In this role, you will be responsible for playing a pivotal part in transforming our commercial business operations. You will have the opportunity to work alongside teams developing commercial capabilities in Salesforce.com, and developing analytical insights in AWS/Tableau.

Key Responsibilities

  • Analyze and evaluate existing business processes to identify areas for improvement.
  • Design, document, and implement new business processes and workflows that drive key commercial business priorities for the Neuromodulation division.
  • Collaborate with business partners to gather requirements and ensure alignment.
  • Develop and maintain process documentation, including flowcharts, process maps.
  • Facilitate process workshops and training sessions as needed.
  • Monitor and measure process performance using key performance indicators (KPI) and other metrics.
  • Identify and troubleshoot process related issues, providing solutions and recommendations for improvement.
  • Support the implementation of IT systems and tools that enhance business experiences.

Requirements

Education

  • Bachelor's degree in Computer Science or related field.

Skills

  • Proficiency in Microsoft Office Package
  • Intermediate English Level

Preferred Qualifications

  • Experience in SalesForce.com
  • Data analytics solutions experience


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