Customer Service Representative

hace 15 horas


San Francisco, Heredia, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo

At Grupo Preseleccion Ely S.A., we are looking for a highly skilled Sales Support Agent to join our team.

About the Role

The ideal candidate will have experience in customer service or a similar field, with excellent communication skills in English.

Key Responsibilities

  • Provide top-notch customer support through various channels, including phone, email, and chat.
  • Work closely with sales teams to resolve customer inquiries and issues.
  • Develop strong relationships with customers to ensure long-term satisfaction.
  • Stay up-to-date with product knowledge and provide accurate information to customers.
  • Collaborate with internal teams to identify and implement process improvements.
  • Meet and exceed performance metrics and targets.

Requirements

  • 2+ years of experience in customer-facing roles, preferably in a sales environment.
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in MS Office Suite and PRM systems, with experience in Salesforce preferred.
  • Self-motivated and results-driven individual who takes ownership of their work.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the industry.


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