Learning Content Developer

hace 2 semanas


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo
About Us

Bill Gosling Outsourcing is a global company that specializes in providing career opportunities in Customer Service & Collections. We have modern facilities and a team environment, making us an ideal place to grow professionally and personally.

Our Mission

We strive to create a fun, diverse, and engaging workplace that promotes both personal and professional growth. Our goal is to provide a value-added focus on training, enabling our employees to succeed in their roles.

Job Description

The Learning Content Developer designs and develops learning content involving the design, layout, and content development for in-person, remote, and Computer-Based Training modules. This role creates an engaging learning experience for employees, supports new initiatives, and partners with stakeholders for continuous improvement.

Main Responsibilities:
  • Create presentation and training material involving the design, layout, and content development for in-person, remote, and Computer-Based Training modules.
  • Interact positively with members of all seniority across the business to help problem solve and foster our culture in a fast-paced environment where training is a value-added focus.
  • Work with Subject Matter Experts, Management, and others to create training objectives, material, and content.
  • Learn new knowledge, software, and innovate while collaborating with others.
  • Creating testing questions and designing systems and/or tools to measure and report on the effectiveness of training.
  • Up to 20% of this position can include training team members on a variety of topics including applicable government regulations, Company strategies, systems, policies, procedures, practices, leadership, soft skills, software, train the trainer, and more.
Requirements

To be successful in this role, you will need to have a minimum of 1 year of experience in two (2) of the following fields: Adult education, Curriculum/content development, and/or Multimedia/interactive content development. Preferably, you will have knowledge of Workday (Workday Learning experience most desirable). You should understand the objectives and impacts of ISO 9001 and 27001. Additionally, you must demonstrate teamwork, open communication, and the ability to give and receive constructive feedback.

Benefits

We offer a competitive salary for your work experience. You will also receive Life Insurance and Health Benefits. Ongoing training and personal development opportunities are available, as well as an amazing work culture where you can learn and grow. We have offices across the Globe - Newmarket, Ontario; London, Ontario; Montreal, Quebec; USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK.



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