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Data Insights Analyst, Report
hace 2 meses
About the Role
Western Union is seeking a highly skilled Data Insights Analyst to join our team in Santa Ana, Costa Rica. As a key member of our data analytics team, you will play a critical role in driving business decisions through data-driven insights and analysis.
Job Description
The successful candidate will be responsible for managing reporting and analysis projects, including research, design/development, testing, post-implementation review, and everything in between. You will remain customer-focused by ensuring customer input is considered in the design phase, measuring and reporting data, including metrics and Key Performance Indicators to help improve our customer experience. Additionally, you will communicate between departments and perform other duties to support the wider team, allowing you to contribute to responsibilities including strategic project tracking, reporting, and presentations.
Key Responsibilities:
- Manage reporting and analysis projects from inception to delivery
- Conduct research and analyze data to inform business decisions
- Design and develop reports and visualizations using Power BI, Tableau, or similar tools
- Collaborate with stakeholders to ensure data meets business needs
- Communicate complex data insights to non-technical stakeholders
Requirements:
To be successful in this role, you will need:
- Solid understanding of relational databases and SQL
- Minimum 2 years' experience in a data analytics or related field
- Experience with visualization tools (e.g., Power BI, Tableau)
- Strong problem-solving, prioritization, and conflict resolution skills
- Fluent English language proficiency
What We Offer:
As a valued member of our team, you will have access to a range of benefits, including short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms. Our Hybrid Work Model allows employees to divide their time between working from home and working from an office location, with a minimum expectation of three days per week in the office.
Estimated Salary: $55,000 - $65,000 per year, depending on experience. Western Union values in-person collaboration, learning, and ideation whenever possible. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
