Business Operations Director
hace 4 días
We are seeking an experienced Business Operations Director to lead and manage business operations across our organization. As a key member of our team, you will be responsible for driving business growth, improving efficiency, and enhancing customer satisfaction.
Main Responsibilities:
- Develop and execute comprehensive business strategies, aligning with company objectives and stakeholder needs.
- Lead cross-functional teams in implementing process improvements, system changes, and organizational transformations.
- Analyze business needs, identify opportunities for improvement, and develop strategic recommendations to drive business growth.
- Collaborate with subject matter experts to design and implement training programs, communication strategies, and change enablement plans.
- Measure and evaluate the effectiveness of business initiatives, identifying areas for improvement and developing corrective action plans.
- Maintain relationships with key stakeholders, including senior leaders, business partners, and customers.
- Stay up-to-date with industry trends, best practices, and emerging technologies to enhance business operations skills and knowledge.
- Develop and maintain business documentation, including project plans, status reports, and lessons learned.
Requirements:
- 7+ years of experience in business operations, preferably in a leadership role.
- Strong understanding of business operations principles, methodologies, and tools.
- Proven track record of driving business growth, improving efficiency, and enhancing customer satisfaction.
- Excellent communication, interpersonal, and leadership skills.
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
- Experience with business operations software, such as Salesforce or Workday.
- COBIT certification is a plus.
About Moody's
Moody's Corporation is a leading provider of credit ratings, research, and analytics. Our Shared Services team supports our business units, providing operational excellence, innovation, and customer satisfaction.
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