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Change Management Specialist

hace 3 semanas

Alajuela, Alajuela, Costa Rica Jll A tiempo completo
Job Description

JLL is committed to supporting the Whole You, personally and professionally. We are seeking a skilled Change Management Specialist to play a pivotal role in supporting project delivery activities that focus on making sure audiences impacted by a change are informed, equipped, prepared, and supported through the transition.

This role focuses on the people side of the change, including changes to business processes, systems/tools, job roles, and organization structures. The successful candidate will partner with the project manager, Business Project Lead, project sponsor, and possibly other stakeholders to support the adoption of the changes required by the project or initiative through guiding change management strategy and activities.

Key Responsibilities:

  • Understand current vs desired state in order to make a gap analysis and design the tools needed to implement change.
  • Adapt the tools according to local culture working together with CML.
  • Lead meetings with client to assess the critical change variables.
  • Identify potential business risks and anticipated points of resistance.
  • Identify sources and depth of resistance from all change populations and implement corrective actions.
  • Determine the impact of the organization's history on the change.
  • Assess the impact of the current culture on the change.
  • Support the execution of plans by client's managers and business unit leaders.
  • Be an active and visible coach to executive leaders who are change sponsors.
  • Work with project teams to integrate change management activities into the overall project plan.
  • Work with client's communication, training and HR professionals in the formulation of plans and activities to support project implementation, together with CML.
  • Identify suitable communication strategies and building on these, reviewing the plans and delivering reports to the executives.
  • Ability to acknowledge and address any client issues and resolve these with the intent of exceeding client expectation.
  • Work with other business and practice line teams of JLL to ensure integration of services and potential to increase service deliverable to client.
  • Proactively support the team when needed.