Data Analyst Specialist
hace 4 días
Unlock the Power of Data at Experian
About UsExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We are thrilled to share that our commitment to innovation has been recognized by FORTUNE, naming us one of the 100 Best Companies to work for. In addition, we've been named in the 100 'World's Most Innovative Companies' by Forbes Magazine for the last five years.
Job Overview
Our Customer Experience (CX) team is seeking a skilled Data Analyst to join our Global Analytics team. As a Data Analyst, you will be responsible for managing day-to-day reporting and connecting operational data to our Client Feedback program and journey.
Key Responsibilities:
- Own the day-to-day reporting for all CX programs and platforms.
- Collect and connect data to gather and analyze the Experian client experience (CX).
- Integrate customer feedback and satisfaction data with operational data from a variety of sources to create impactful dashboards, reports, and analysis.
- Troubleshoot data-related issues in reports.
- Ad-hoc data pulls for the CX team, GSE.
- Build meaningful reports in Excel, Tableau, Salesforce, Experian's CX platform.
- Be able to summarize key reporting methodology and findings to stakeholders and team-members.
Requirements:
- 3-5 years of experience in data related roles.
- Working knowledge of Salesforce, Sales Insight, CX Platforms or other CRM is highly desired.
- Comfortable using Business Intelligence tools like Tableau, PowerBI, etc. to retrieve data and build well-designed visualizations and dashboards.
- Advanced English proficiency.
- Advanced Excel skills and examples of reporting.
- Familiarity with Financial data is desired.
- Strong familiarity with customer data platforms.
- Demonstrable ability to analyze data from disparate sources, extract valuable insights, and leverage them to inform strategic approach.
- Demonstrated history of creating impactful dashboards, reports, and analysis.
- Familiarity with survey platforms and can launch surveys and analyze results with little supervision.
- Strong analytical and problem-solving skills (advanced data analytics).
- Demonstrated experience in transforming raw data into actionable information.
- Strong organization and prioritization skills: intense attention to detail.
- Good written and oral communication.
- Strong critical thinking and analytical reasoning skills.
- Fast learner, curious and passionate about understanding and improving customer experiences.
- Team player, able to bring examples of positive peer feedback and collaborating to win to the table.
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