Senior Technical Advisor

hace 24 horas


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

Company Overview

Tek Experts is a global technology firm that empowers innovation and progress. Our team of experts works together to deliver exceptional solutions and customer experiences.

About the Role

We are seeking a highly skilled Senior Technical Advisor to join our team. As a key member of our technical leadership, you will be responsible for advancing the technical capabilities of our staff and identifying opportunities for product improvement.

Main Responsibilities

  • Serve as the primary point of escalation in cases with severe business impact for large or demanding customer accounts.
  • Solve complex technical problems across multiple topics and processes, developing new methodologies as needed.
  • Deliver an excellent customer experience through timely and accurate case resolutions.
  • Identify knowledge gaps on the team and collaborate with stakeholders to address issues.
  • Work with client representatives to understand, document, and implement tools and processes for the team.
  • Collaborate on cross-team and cross-product technical escalations to resolve customer issues quickly.
  • Develop and deliver training material to ensure continuous improvement of the team's technical knowledge.

Qualifications

  • Familiarity with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
  • Creative problem-solving skills and adaptability.
  • Customer-obsessed, taking the initiative and exceeding expectations.
  • Proficient in both written and spoken English.

Requirements

  • At least 4 years of experience in technical support, software support, IT operations, and/or infrastructure services.
  • Proficiency in Microsoft products, technologies, operating systems, and the Microsoft Office suite.
  • Advanced proficiency with customer hardware, software, operating systems, programming languages, and cloud-based technologies.
  • Creativity, adaptability, and strong problem-solving skills.

What We Offer

A career in tech, working with the biggest and best names in the industry. A chance to grow your skills and advance your career. A collaborative and diverse work environment that celebrates individuality and fosters creativity.


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