Data Management Specialist
hace 5 días
This is a unique opportunity to join Bridgestone Costa Rica as a Data Management Collector, where you will play a crucial role in supporting the Marketing team by performing location data maintenance activities.
Key Responsibilities- Manage and maintain customer or dealer data in the marketing system on a daily basis.
- Interface with customers, dealers, or the marketing team through various communication channels.
- Maintain effective communication skills and engagement with customers.
- Identify opportunities to streamline and improve process functionality specific to data standards.
- Analyze and audit various data entry support activities.
- Participate in special projects as assigned.
- Collaborate with teams to address questions and system data.
- Operate effectively as part of a team while managing your own workload.
- Maintain delivery of service levels.
- Build relationships with internal and external customers by listening, clarifying, and responding effectively.
- Respond to routine requests and problems quickly, efficiently, and courteously.
- Troubleshoot various inquiries with appropriate research and problem-solving techniques by applying logic, judgment, and discretion.
- Bachelor's degree in Administration.
- Bilingual English-Spanish (C1 level).
- 2-4 years of related work experience and proven experience in a customer service role for at least 6 months.
- Proficient in MS Office (Excel, Outlook, Teams, etc).
- An analytical mindset with problem-solving skills.
- Excellent communication and collaboration skills.
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