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Technical Support Specialist
hace 2 semanas
Company Overview
At ServiceNow, we empower organizations to build a better world. Our technology makes the world work for everyone, and our people make it possible. We innovate in ways no one else can for our customers and communities.
About the Role
We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution.
Main Responsibilities
- Assist customers on critical issues and high-priority cases to provide a best-in-class support experience.
- Communicate with customers and our teams through case, phone, and other digital methods.
- Manage customers' expectations and experience in a way that results in high customer satisfaction.
- Ambitious goals: Implement proactive scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
- Proactive mind-set: Improve internal processes and work on technical and non-technical projects.
Required Skills and Qualifications
- 0-2 years of customer-facing technical support experience
- Strong Communication skills to articulate technical details with customers, TSEs, other SME teams, and internal leaders in a way that can be clearly understood
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
