Compliance Management Lead
hace 6 días
About Amzn Support Srvcs Costa Rica
We are a subsidiary of Amazon, dedicated to providing support services to our customers in the region. Our team is comprised of professionals who share our vision of excellence and customer satisfaction.
The Compliance Team Manager role is essential in ensuring that our products meet the required safety and quality standards. As a member of our team, you will be responsible for overseeing a group of 15-20 Sr. C-Ops Associates.
About the Position
- Manage and support an operations team to quickly react to tasks related to product safety
- Create and monitor Career Growth Plans for direct reports
- Mentor and guide Process Expert to manage quality, improve process efficiency and minimize variation
- Conceptualize, design and deliver training to the team
Responsibilities
- People management, including creation and monitoring of Improvement Plans for gaps identified in production or associates' performance
- Excellent communication skills with the ability to communicate to all levels
- Demonstrated problem solving and analytical capability
Qualifications
- University bachelor's degree completed
- B2 proficiency in Portuguese, French, Italian and/or German
- Lean Six Sigma Yellow/Green belt
- PMP Certified
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