Cyber Financial Collections Analyst
hace 1 día
**About CyberFinancial Platform**
CyberFinancial is an end-to-end collections management software-as-a-service (SaaS) platform designed to help businesses optimize their collections lifecycle and improve portfolio profitability.
In this role, you will be responsible for monitoring daily batch processes per client and ensuring their successful completion.
Key Responsibilities
- Identify and address recurrent incidents affecting client experience.
- Collaborate with Sales, Marketing, and Technology teams to implement process improvements.
- Develop and maintain technical documentation and procedures.
Qualifications
- 1+ years of experience in Shared Services/BPO operations at multinational companies.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Proficiency in Excel/Google spreadsheets and other Microsoft Office tools.
What Sets You Apart
- Bachelor's degree in Computer Science, Engineering, Business, or a related field.
- Experience in IT Helpdesk environments.
- Experience in Collections Operations.
- UiPath Studio X Certificate.
- Scrum Foundation Professional Certificate - SFPC.
- Expertise in Linux, Shell Scripting, and SQL Plus.
Our Benefits
- Competitive compensation package.
- Comprehensive healthcare benefits.
- Flexible work arrangements.
- Professional development opportunities.
- Culture of innovation and continuous improvement.
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