Security Operations Manager

hace 4 días

San José, San José, Costa Rica AireSpring A tiempo completo
Job Description

AireSpring is seeking a highly skilled and experienced Security Operations Manager to lead our Tier 2 security and SD-WAN team. As a key member of our network operations team, you will be responsible for managing daily security and SD-WAN operational activity, including leading and coaching the team, completing personnel performance evaluations, and ensuring established processes and procedures are followed.

Responsibilities
  • Lead and coach the Tier 2 security and SD-WAN team to ensure timely and effective resolution of complex issues.
  • Complete annual and ad hoc personnel performance evaluations to ensure team members are meeting performance expectations.
  • Train and educate personnel on trouble ticket resolution, communication, ticket prioritization, and follow-up improvement opportunities.
  • Organize and host weekly or bi-weekly training sessions to ensure all technicians can perform to the required standard and maintain existing or gain new industry certifications.
  • Ensure established processes, procedures, policies, troubleshooting/resolution guides, and troubleshooting/resolution walkthroughs are followed.
  • Identify documentation that is required but not present, or requires an update, and assign resources for its completion.
  • Apply continual oversight to all open trouble tickets assigned to Tier 2 security and SD-WAN technicians to ensure timely interaction, ticket resolution, and communication.
  • Review individual and overall key performance indicators, SLAs, SLOs, and provide corrective actions to remedy deviations prior to becoming problems.
  • Assist technicians in their ongoing work on open trouble tickets to improve the customer experience and reduce the duration of the ticket.
  • Identify patterns where ticket activity can be eliminated or reduced via education, training, improved or additional documentation, process changes, and/or tool enhancement.
  • Act as the primary escalation point of contact for issues raised beyond the technician level and own a timely path to resolution and communication related to the escalation.
Qualifications
  • 3+ years of experience as a NOC or repair supervisor at a large 24x7 MSP/ISP that offers Internet, networking, security, and SD-WAN via a multitude of carriers and circuit types.
  • 4+ years of experience as a senior NOC or repair technician that individually resolved Internet, networking, security, and SD-WAN service issues.
  • Demonstrable understanding of the OSI layers and troubleshooting techniques across them for all applications/services.
  • Educator/mentor skills to provide assistance and support to technicians that may require guidance on open tickets.
  • Verbal and written skills to provide an outstanding level of education, support, compassion, and technical guidance to customers and agents on open tickets.
  • Hands-on experience and technical certifications with Fortinet FW/SD-WAN/Wi-Fi/switches, Velo/VMware/Broadsoft SD-WAN, Cisco Meraki routers/switches/Wi-Fi, PEPlink and/or BEC mobile wireless routers and modems, and finally CLI-based BGP/OSPF/VLANs/AAA/security routing and switching on Cisco, Adtran, and Fortinet devices.
  • 3 years of experience modifying monitoring and ticket platforms with the goal of optimizing notification and handling processes and intervals.
  • Utilize SNMP, ICMP, scripts, API, closed portals, vendor OSS/BSS platforms, Syslog, RADIUS logs, SNMP alerts, and TACACS logs to improve the customer experience, as well as to improve Tier 2 event awareness and performance.
  • Proven ability to continually inspire and educate technicians.
  • Demonstrable history, focus, and mastery on the items outlined in the above "responsibilities" section.
What AireSpring Offers
  • Medical Benefits with optional supplemental services through AFLAC
  • Paid Time-Off Plan
  • Paid Holidays
  • 401K with employer match
  • AT&T Discount on personal mobile plan

  • Security Operations Manager

    hace 6 días

    San José, San José, Costa Rica AireSpring A tiempo completo

    Job DescriptionJob SummaryAireSpring is seeking a highly skilled Security Operations Manager to lead our Tier 2 security and SD-WAN team. The successful candidate will have a strong background in network security, SD-WAN, and technical operations, with excellent leadership and communication skills.ResponsibilitiesLead and coach the Tier 2 security and SD-WAN...

  • Security Operations Manager

    hace 1 semana

    San José, San José, Costa Rica AireSpring A tiempo completo

    Job DescriptionJob SummaryAireSpring is seeking a highly skilled Security Operations Manager to lead our Tier 2 security and SD-WAN team. The successful candidate will have a strong background in network security and SD-WAN, with experience in managing daily security and SD-WAN operational activity.ResponsibilitiesLead and coach the Tier 2 security and...

  • Senior Security Operations Manager

    hace 9 horas

    San José, San José, Costa Rica AireSpring A tiempo completo

    Job DescriptionAireSpring is seeking a highly skilled and experienced Senior Security Operations Manager to lead our Tier 2 security and SD-WAN team. As a key member of our technical operations team, you will be responsible for managing daily security and SD-WAN operational activity, including leading and coaching the team, completing personnel performance...

  • Security Operations Researcher

    hace 2 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    OverviewAt Microsoft, we're committed to making the world a safer place for all. Our Security organization is at the forefront of this mission, and we're seeking a highly skilled Security Operations Researcher to join our team.As a Security Operations Researcher, you'll play a critical role in harnessing the power of Microsoft's trillions of security signals...

  • Security Operations Researcher

    hace 2 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    OverviewMicrosoft Security is committed to making the world a safer place for all. We're seeking a highly skilled Security Operations Researcher to join our team and help us harness the power of Microsoft's trillions of security signals to quickly identify and report the latest human adversary behaviors.ResponsibilitiesIdentify potential issues with...

  • Lead Security Operations Specialist

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    Position Overview In an era marked by digital threats and complexities, security remains a paramount concern for our clients. Microsoft Security is dedicated to fostering a safer digital landscape for all. Our mission is to transform security practices and empower every user, customer, and developer with a comprehensive security cloud that offers robust...

  • Security Operations Researcher

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleWe are seeking a highly skilled Security Operations Researcher - Defender to join our team at Microsoft. As a key member of our Defender Experts for XDR group, you will play a critical role in harnessing the power of Microsoft's trillions of security signals to quickly identify and report the latest human adversary behaviors, drive critical...

  • Lead Security Operations Specialist

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    Overview In an era where digital threats are ever-evolving, security remains a paramount concern for our clients. Microsoft Security is dedicated to fostering a safer digital landscape for all. Our mission is to revolutionize security practices and empower every user, customer, and developer with a robust security cloud, ensuring comprehensive...

  • Lead Security Operations Specialist

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    Overview In an era marked by digital threats and complexities, security remains a paramount concern for our clients. Microsoft Security is devoted to fostering a safer digital landscape for all. Our mission is to revolutionize security, empowering every user, customer, and developer with a robust security cloud that offers comprehensive protection...

  • Advanced Security Operations Supervisor

    hace 3 semanas

    San José, San José, Costa Rica AireSpring A tiempo completo

    Job Overview As an Advanced Security Operations Supervisor, you will play a crucial role in overseeing the daily operations of our security and SD-WAN teams. Your leadership will ensure that our technicians are equipped to handle complex data services effectively. Key Responsibilities: Lead and mentor the Tier 2 security and SD-WAN team, focusing...

  • Global IT Security Engineer Senior Manager

    hace 1 semana

    San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    ROLE SUMMARYWe are seeking a highly skilled Global IT Security Engineer Senior Manager to join our Secure Infrastructure Platform Group at BCG. As a key member of our Secure Networking squad, you will work alongside senior engineers to implement and maintain security measures within our DevOps processes. This role is ideal for a motivated individual with a...

  • Advanced Security Operations Supervisor

    hace 3 semanas

    San José, San José, Costa Rica AireSpring A tiempo completo

    Job Overview We are seeking a dedicated and experienced individual to oversee our Tier 2 Security operations at AireSpring. This role is crucial in ensuring the seamless management of our security and SD-WAN services. Key Responsibilities: Lead and mentor the Tier 2 security and SD-WAN team, focusing on intricate enhanced data services, including...

  • Global IT Security Engineer Senior Manager

    hace 1 semana

    San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    ROLE SUMMARYWe are seeking a highly skilled Global IT Security Engineer Senior Manager to join our Secure Infrastructure Platform Group at BCG. As a key member of our Secure Networking squad, you will work alongside senior engineers to implement and maintain security measures within our DevOps processes. This role is ideal for a motivated individual with a...

  • Operations Manager

    hace 1 semana

    San José, San José, Costa Rica Microsoft A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Group Manager to lead our Operations team in Microsoft Business Operations. As a key member of our organization, you will be responsible for delivering critical operational services that enable compliant, accurate, and timely transactions and world-class support for our customers.Key...

  • Customer Operations Manager

    hace 2 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    OverviewMicrosoft is seeking a highly skilled Customer Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences through licensing solutions and volume licensing concepts.ResponsibilitiesContracting and Order ManagementManage the validation and execution of agreements...

  • Information Security Engineer

    hace 3 semanas

    San José, San José, Costa Rica Object Technology Solutions Inc A tiempo completo

    Position OverviewAs an Information Security Engineer, you will play a crucial role in the integration and enhancement of security processes, tools, and technologies within our organization.Key ResponsibilitiesIntegration and Development: Oversee the integration and development of security processes and service offerings.Innovative Solutions: Utilize...

  • Maritime Security Advisor

    hace 3 semanas

    San José, San José, Costa Rica ATSG Corporation A tiempo completo

    About the RoleWe are seeking a highly skilled Port Security Specialist to join our team at ATSG Corporation. As a key member of our organization, you will play a critical role in supporting our clients in the maritime industry.Key ResponsibilitiesPort Security Strategy DevelopmentDevelop and implement comprehensive port security strategies to mitigate risks...

  • Product Security Engineer

    hace 3 semanas

    San José, San José, Costa Rica Splunk Inc A tiempo completo

    About SplunkAt Splunk, we are dedicated to creating a safer and more resilient digital landscape. Our unified security and observability platform is utilized by leading enterprises worldwide to ensure the security and reliability of their digital systems. While our technology is highly regarded, it is our people who truly make Splunk an exceptional place to...

  • International Security Specialist

    hace 6 días

    San José, San José, Costa Rica ATSG Corporation A tiempo completo

    International Security SpecialistATSG Corporation is seeking a highly skilled International Security Specialist to join our team in San Jose, Costa Rica. The successful candidate will work closely with the U.S. Department of State (DOS) Bureau of International Narcotics and Law Enforcement Affairs' (INL) on the Central America Regional Security Initiative...

  • Information Security Engineer

    hace 3 semanas

    San José, San José, Costa Rica Object Technology Solutions Inc A tiempo completo

    Position OverviewObject Technology Solutions Inc is seeking a dedicated Information Security Engineer to enhance our cybersecurity initiatives. This role is pivotal in ensuring the integrity and security of our technological frameworks.Key ResponsibilitiesIntegration and Development: Oversee the integration and advancement of processes, tools, technologies,...