Cloud Infrastructure Automation Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
Job Overview

We are seeking a skilled Cloud Infrastructure Automation Specialist to join our team. This role involves working in an agile environment to build, deploy, configure and maintain systems for the IBM client business.

About the Role
  • As a Cloud Infrastructure Automation Specialist, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes.
  • You will work closely with our worldwide teams, gaining first-hand experience with the latest technologies and being supported by a global team of IBMers to grow your technical skills and develop your career.

This role may require some attention after normal working hours to troubleshoot and resolve production issues experienced by clients. You may also be required to shift working hours as needed for follow-the-sun coverage.

Key Responsibilities
  • Be the point of contact for clients, responsible for managing and owning client service requests.
  • Identify and investigate issues using troubleshooting techniques to provide advice and guidance to clients.
  • Work in a global team collaborating with IBMers to share recommendations, solutions and ideas.
  • Look for enhancements and innovative solutions to help services scale and improve existing technical support tools, procedures or processes.
  • Develop and enhance your technical knowledge via projects and assignments, as well as through IBM's world-class learning platform.
Requirements
  • 3-5 years of experience in a software development and delivery role.
  • 3-5 years of experience in Cloud/DevOps engineering and/or Linux administration.
  • Experience with at least one major public cloud provider or large-scale private/hybrid cloud using container orchestration.
  • Experience with a modern configuration management framework (Puppet, Ansible, Chef, etc.).
  • Production experience with one or more monitoring frameworks (Nagios, Prometheus, etc.).
  • Strong scripting skills in at least one language (BASH, Python, Ruby, etc.).
  • Experience with source control management such as (git, subversion, etc.).
  • Understanding of software development life cycle and delivery process.
  • Ability to manage multiple projects, ensuring commitments and timetables are met.
  • Ability to partner with internal stakeholders to design operational solutions.
  • Goal-oriented, forward-thinking individual that can provide solutions for complex technical problems.

Estimated salary range: $120,000 - $180,000 per year based on location and experience.



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