Data Insights Specialist

hace 2 semanas

San José, San José, Costa Rica Netskope Teletrabajo Freelance A tiempo completo

About Netskope:

Netskope is a leading provider of cloud security solutions, dedicated to protecting data and ensuring the integrity of our customers' digital assets. As a key player in the industry, we are committed to innovation and excellence in all aspects of our business.

Job Summary:

We are seeking an exceptional Data Analyst to join our Customer Solution Group (CSG), where they will play a pivotal role in driving data-driven decision-making and delivering impactful insights to enhance customer satisfaction.

Main Responsibilities:

  • Collaborate with executives and stakeholders across CSG to understand their data needs and requirements, providing strategic guidance and consultation to translate these needs into actionable analytical problems.
  • Act as a Player-Coach, providing guidance, mentorship, and support to more junior team members, with potential to grow into a people manager.
  • Develop best practices approaches and coaching structure for data analysts on the team.
  • Drive end-to-end analytical development, from data collection and cleaning to analysis, visualization, and storytelling, delivering valuable insights to stakeholders.
  • Conduct comprehensive data analysis, focusing on customer-related metrics and key performance indicators, to identify trends, patterns, and correlations that inform business decision-making.
  • Build intuitive presentations, infographics, and data visualizations to tell stories through data that convey key performance metrics, trends, and relationships.
  • Utilize Looker (or similar tools like Tableau or Power BI) and SQL to create and maintain visually compelling dashboards, reports, and perform data extraction and manipulation as necessary.
  • Develop a deep understanding of our data, including operational metrics, customer behavior, satisfaction, and workflows, providing actionable recommendations to enhance team operations and improve the overall customer experience.
  • Proactively identify opportunities for improvement across CSG, contributing to enhancements in customer satisfaction and retention strategies.
  • Collaborate with cross-functional teams to gather and integrate data from various sources, ensuring data quality, accuracy, and consistency.
  • Provide regular reporting and performance updates to relevant stakeholders, highlighting key findings, emerging trends, and actionable recommendations for continuous improvement.

Requirements:

  • 8+ years of professional experience as a Data Analyst.
  • Demonstrated problem-solving skills, coupled with critical and strategic thinking abilities, enabling you to identify opportunities for improvement and provide actionable recommendations through insights and analysis.
  • Demonstrated leadership experience, with the ability to effectively manage and mentor a team.
  • Proficiency in Looker (or similar tools like Tableau or Power BI) with the ability to create and maintain complex dashboards, reports, and perform data extraction and manipulation.
  • Familiarity with SQL is a strong plus.
  • Extensive experience working with diverse datasets, managing business metrics, and key performance indicators.
  • Highly organized and detail-oriented, with the ability to manage multiple projects and priorities concurrently.
  • Experience generating visual representations, such as graphs, charts, or heatmaps, to facilitate data interpretation and effectively communicate results to diverse stakeholders.
  • Excellent communication skills, both written and verbal, enabling effective presentation of complex data findings to non-technical stakeholders.
  • Experience with voice of customer solutions, such as Medallia or Qualtrics, is a plus.

Education:

Bachelor's degree in a relevant field, such as Management, Statistics, Mathematics, or a related discipline. A master's degree is a bonus.

  • Data Insights Specialist

    hace 2 semanas

    San José, San José, Costa Rica Equifax A tiempo completo

    At Equifax, we are seeking a Data Insights Specialist to join our team. This role will be responsible for developing Compliance Monitoring dashboards and validating datasets to ensure reporting data accuracy across the enterprise.In this position, you will analyze data to identify discrepancies and work with business owners to provide visibility of risks and...

  • Data Insights Specialist

    hace 5 días

    San José, San José, Costa Rica Bma Group A tiempo completo

    **Job Overview**BMA Group is seeking a highly motivated Data Insights Specialist to join our team. This role will focus on analyzing complex data sets, identifying trends and insights, and developing data-driven solutions to drive business performance.The ideal candidate will have a strong background in data analysis, statistics, and business intelligence...

  • Data Insights Specialist

    hace 2 semanas

    San José, San José, Costa Rica Pfizer A tiempo completo

    Job Overview:The Data Insights Specialist role is a key position within the Global Business Services-Procure to Pay Tower. The primary objective of this role is to develop and utilize knowledge of data, systems, and operations to support reporting, analysis, and problem-solving activities as part of the Business Reporting COE team.

  • Data Insights Specialist

    hace 6 días

    San José, San José, Costa Rica Moody'S A tiempo completo

    Job DescriptionWe are seeking an experienced Data Insights Specialist to join our team. As a key member of our MIS Commercial department, you will be responsible for analyzing large data sources to understand key drivers of the business.You will design, develop, and maintain business intelligence models, dashboards, metrics, and reports that meet business...

  • Data Insights Specialist

    hace 2 semanas

    San José, San José, Costa Rica Equifax A tiempo completo

    At Equifax, we're seeking a highly skilled Data Insights Specialist to join our team. This professional will directly contribute to the objectives of our CISO's office by partnering with key cross-functional stakeholders and utilizing data analysis to create user profiles that identify learning habits, behavioral patterns, etc.Ultimately, this individual...

  • Data Insights Specialist

    hace 1 semana

    San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Company Overview: Teleperformance Costa Rica is a leading provider of customer experience management solutions.Job Description: As a Data Insights Specialist, you will be responsible for synthesizing multidimensional information and data sources clearly and concisely for different audiences. You will investigate, analyze, and report on identified trends,...

  • Data Insights Specialist

    hace 1 semana

    San José, San José, Costa Rica Equifax A tiempo completo

    At Equifax, you have the power to shape your future.The Role:We are seeking a highly skilled Data Insights Specialist to join our Compliance Assurance Monitoring team. In this role, you will conduct ongoing evaluations of compliance performance to measure the effectiveness of controls, identify anomalies or deviations from thresholds, and communicate trends...

  • Data Insights Specialist

    hace 2 semanas

    San José, San José, Costa Rica Moody'S Investors Service A tiempo completo

    Company Overview: Moody's Investors Service is a global leader in the provision of credit ratings and research. Our mission is to provide accurate and timely credit ratings and research that help investors make informed decisions.About the Job: We are seeking a skilled Data Insights Specialist to join our team. The successful candidate will have a strong...

  • Data Insights Specialist

    hace 2 semanas

    San José, San José, Costa Rica Asepsa A tiempo completo

    At Asepsa, we are seeking a highly skilled Data Insights Specialist to join our Master Data team in the Americas Region. This role is responsible for enhancing master data accuracy across key platforms, including SAP ECC, APO, Kinaxis, Supply Chain Agreements, and EAH single entry.The ideal candidate will elevate digital and automation capabilities on the...

  • Data Insights Specialist

    hace 1 semana

    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us**We are a global organization dedicated to empowering consumers to overcome financial challenges and achieve a better life.We value diversity, collaboration, and innovation in our team of over 4,000 employees worldwide. Our mission is to support individuals in their path towards financial recovery.We seek exceptional professionals who share our...

  • Data Insights Specialist

    hace 6 días

    San José, San José, Costa Rica Moody'S A tiempo completo

    About UsMoodys is a world-renowned provider of credit ratings and research. Our commitment to excellence drives us to deliver high-quality insights that help investors make informed decisions.The RoleWe are seeking a talented Financial Data Analyst to join our team. In this role, you will play a critical part in shaping our research process by analyzing...

  • Data Insights Analyst

    hace 2 semanas

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company OverviewAt Amzn Support Srvcs Costa Rica, we are looking for a skilled Data Insights Analyst to join our team. This is an exciting opportunity to work with large-scale databases and SQL in a business environment.Job DescriptionWe are seeking a Business Intelligence Specialist II who can define requirements and use data and metrics to draw business...

  • Data Insights Specialist

    hace 4 días

    San José, San José, Costa Rica Crg Solutions A tiempo completo

    Job DescriptionCrg Solutions is a leading provider of data-driven solutions. We are seeking an experienced Data Analyst/Testers to join our team and drive business success through data insights.The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for working with complex data sets. Key responsibilities...

  • Data Insights Specialist

    hace 8 horas

    San José, San José, Costa Rica Netskope A tiempo completo

    **Netskope Overview**Netskope is a leading provider of cloud security solutions, committed to protecting data wherever it goes.This position will be instrumental in helping our Solutions Engineering team make informed decisions by analyzing data, creating reports, and providing strategic insights.Data Insights:    Extract valuable information from large...

  • Lead Data Insights Specialist Role

    hace 7 días

    San José, San José, Costa Rica Growth Acceleration Partners A tiempo completo

    Growth Acceleration Partners values innovation and collaboration in all aspects of our business.We are seeking a Lead Data Insights Specialist to help us stay ahead of the curve in data-driven decision making.As a leader in our data analytics team, you will be responsible for developing and implementing data strategies that drive business growth.You will...

  • Data Insights Specialist

    hace 1 semana

    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    About UsWe're a global leader in specialty finance, dedicated to delivering debt recovery solutions that empower consumers to take control of their financial lives. Our mission is to foster a culture of innovation, collaboration, and creativity, driving results that benefit our clients and communities.As a Reporting Analyst, you'll join our team of...

  • Data Driven Insights Analyst

    hace 2 semanas

    San José, San José, Costa Rica Moody'S A tiempo completo

    About the RoleThis is a unique opportunity to work with a dynamic and committed HR team that is passionate about delivering exceptional client service. As an HR Reporting Specialist, you will be responsible for providing data-driven insights to support business decisions and drive operational excellence.You will have the opportunity to collaborate with...

  • Data Insights Strategist

    hace 3 días

    San José, San José, Costa Rica Equifax A tiempo completo

    As a Data Insights Strategist at Equifax, you will play a critical role in shaping our organization's data-driven strategy. You will be responsible for designing and delivering insights and solutions through data analysis of multi-sourced data pertaining to Data Centers.This position requires a strong understanding of data and analytics principles, as well...

  • Data Insights Specialist

    hace 2 semanas

    San José, San José, Costa Rica Tcs Expeditions A tiempo completo

    Job Description:The Sales Data Analyst is responsible for analyzing sales data and providing actionable insights to support informed decision-making and optimize sales performance within TCS.This role involves proactively examining sales trends, patterns, and metrics to identify opportunities for growth and areas for improvement. The primary responsibilities...

  • Data Insights Specialist

    hace 4 días

    San José, San José, Costa Rica Jll A tiempo completo

    At JLL, we are shaping the future of real estate for a better world. Our Data Analyst role is crucial in driving sustainability and corporate social responsibility.Job Description:We are seeking a highly skilled Data Analyst to join our team. As a key member, you will be responsible for creating and maintaining dashboards, reports, and data entry tools using...