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Emerson Supply Chain Professional
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We are seeking a highly motivated and organized professional to join our Emerson team as a Customer Care Associate. In this role, you will be responsible for managing day-to-day operations, including material allocation, order fulfillment, and customer communication.
You will work closely with cross-functional teams to prioritize and execute orders efficiently, ensuring timely delivery of materials to our customers. Your excellent communication skills will help establish long-term business relationships with Emerson offices, Business units, and Emerson Impact Partners.
In this role, you will:
- Manage and execute total account management and end-to-end Order Fulfillment Processes;
- Establish long-term business relationships with Emerson offices, Business units, and Emerson Impact Partners through consistent and proactive communication to achieve target service levels;
- Collaborate with all Supply Chain functional groups to drive material allocation, prioritization, and timely order fulfillment;
- Drive improvements on on-time delivery, unclean orders, material issues, and order entry performance with specific account contacts and functional stakeholders;
- Proactively communicate with customers about delays or risks in order shipment, including working with other functional groups to address issues;
- Consistently educate Field Sales Offices, Engineering Centers, and Emerson Impact Partners with product and process updates that adhere to Emerson standard order fulfillment process;
- Review and process orders, change requests, and cancellations within agreed service levels;
- Facilitate closure of finance-related queries such as Corrective billing, Credit Notes/Memo, Pricing Issues, Invoicing Issues;
- Perform ad-hoc order entry transactions as necessary for internal and back-to-back purchase orders, consignment orders, and manual shipment orders;
- Lead in the root-cause analysis and proposed preventive and corrective actions on reported issues and customer feedback;
- Create metrices and reports that will help identify trends and operational gaps, and drive actions in order to meet business goals;
- Recommend and support process improvements within the function and in the department.
To succeed in this role, you should have:
- A minimum of 2 years' experience in Customer Service, Supply Chain, Electronic Manufacturing, or Logistics Operations;
- A Bachelor's degree from an accredited institution;
- Proficiency in Microsoft Excel, Outlook, Teams, PowerPoint, Power Automate, and Power BI;
- Practical experience in using ERP systems like Oracle or SAP;
- Excellent written and oral English and Spanish communication skills;
- The ability to provide support in a multilingual/multicultural environment;
- Demonstrated presentation skills at different levels, both internally and externally;
- Strong collaborative and problem-solving skills.
