Senior Billing Analyst Expert

hace 6 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Description

About Us: Experian is a leading provider of credit reporting and decision analytics services. We help businesses make informed decisions by providing accurate and timely information.

About the Role: As a Senior Billing Analyst Expert, you will play a key role in supporting our Global Finance Services team by defining requirements for billing processes and systems. You will work closely with partners and users to identify opportunities for improvement and develop roadmaps for future development. Your expertise will be essential in ensuring the smooth integration of new systems and functionality, as well as user acceptance testing. Additionally, you will support the implementation of best practices for transitioning activities between teams and regions.

Main Responsibilities:

  • Functional Expertise: Develop deep knowledge of Experian's billing platforms and capabilities, staying up-to-date with the latest developments and trends.
  • Requirement Analysis: Gather, analyze, document, and validate requirements through different methods, including data querying skills and experience with Microsoft Excel.
  • Process Improvement and Mapping: Identify opportunities to enhance operational efficiency, evaluate billing processes, uncover areas for improvement, and design process mapping for new projects, acquisitions, and billing improvement projects.
  • Collaboration: Work with technical and diverse teams to design, test, and launch billing solutions, and implement end-to-end mapping and project requirements gathering.
  • Standard Procedures and Training: Develop and deploy Standard Operating Procedures (SOP) within the Billing Organization, and implement training programs to inspire functional expertise and maximize staff effectiveness.
  • Executive Communication: Communicate periodically with executive management regarding the status of current projects and obtain executive guidance and approval to promote plans.

Qualifications:

  • 5+ years of billing experience with knowledge of complex billing cycles, order management, and pricing.
  • Data querying skills including Microsoft Excel skills (VLOOKUP, pivot tables, power query).
  • Experience presenting business, project, and solution topics to audiences of different roles (including technical experts, project managers, and line of business leaders).

Benefits:

  • We offer a comprehensive benefits package, including medical, life, and dental insurance.
  • Award-winning company culture that values diversity, equity, and inclusion.
  • Paid time off, annual performance bonus, education reimbursement, family bonding leave, bereavement leave, referral program, and more.

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