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Global Learning Coordinator

hace 2 semanas

San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo
Job Description

This role is crucial in deploying strategic initiatives to support and drive impact within our People Priorities. You will work with L&D Operational Leads and Solution owners from across HR to coordinate best-in-class learning solutions for our employees, managers, leaders, and teams.

To excel in this role, you must have a strong understanding of deploying development solutions, great organizing and coordination skills, vibrant communication skills, and the ability to leverage new technologies effectively.

We are seeking a highly effective collaborator, problem solver, and continuous learner with an innovative mindset.

Responsibilities:
  • Partner with L&D Op Leads and Solution owners to establish requirements for quality, scalability, and consistent program/solution rollouts.
  • Provide coordination and execution support for the deployment and delivery of learning solutions/initiatives globally, including program rollouts, pilot programming, and more.
  • Execution support includes but is not limited to: participant/instructor/stakeholder communications, registration & tracking, managing materials, facilitator preparation, onsite/webinar support, expense tracking, aggregating feedback, effective marketing, virtual hosting.
  • (In-person execution support include: venue set up, catering, aligning AV support etc.)
  • Key KPIs include: Fill rate of classes, effective execution of classes and programs, positive stakeholder feedback, class and program availability.
  • Scheduling.
  • Support your regional learning calendar along with the resources needed to execute, internal and external facilitator availability, budget, etc.
  • Provide insights for process improvements.
  • Collect and analyze data that drives continuous improvement and operational efficiencies.
  • Contribute to the governance and standards, evolving to drive greater impact.
  • Automatically drive operational projects that contribute to the outcomes and key results of the organization.