Cybersecurity Solutions Engineer
hace 3 semanas
**Unlock the Power of Cybersecurity Solutions**
At IBM, we're committed to helping our clients stay ahead of the curve in cybersecurity. As a SOAR Support Engineer, you'll play a critical role in ensuring the seamless integration and continued success of our innovative cybersecurity solutions, combining IBM Cloud Pak for Security and SOAR technology.
**Your Key Responsibilities**
- Provide exceptional support to our clients, addressing inquiries related to the integration of IBM Cloud Pak for Security and SOAR technology.
- Collaborate closely with clients, demonstrating clear and effective communication to swiftly resolve challenges and uphold a high standard of customer satisfaction.
- Take ownership of tickets to help with the maintenance, optimization, and continuous improvement of our clients' integrated cybersecurity infrastructure.
**What We're Looking For**
- A minimum of 4+ years of progressive IT experience and a strong customer service orientation.
- Proficiency in managing and troubleshooting Linux operating systems, with OpenShift experience a plus.
- A deep understanding of cybersecurity concepts, incident response, and threat detection.
- A commitment to professional growth, including relevant certifications in OpenShift, SOAR technologies, and IBM Cloud Pak for Security.
**Join a Team That's Redefining Cybersecurity**
At IBM, we're passionate about empowering our clients to stay ahead of the curve in cybersecurity. If you're a motivated and experienced professional looking to make a real impact, we'd love to hear from you.
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