Cybersecurity Solutions Engineer

hace 3 semanas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

**Unlock the Power of Cybersecurity Solutions**

At IBM, we're committed to helping our clients stay ahead of the curve in cybersecurity. As a SOAR Support Engineer, you'll play a critical role in ensuring the seamless integration and continued success of our innovative cybersecurity solutions, combining IBM Cloud Pak for Security and SOAR technology.

**Your Key Responsibilities**

  • Provide exceptional support to our clients, addressing inquiries related to the integration of IBM Cloud Pak for Security and SOAR technology.
  • Collaborate closely with clients, demonstrating clear and effective communication to swiftly resolve challenges and uphold a high standard of customer satisfaction.
  • Take ownership of tickets to help with the maintenance, optimization, and continuous improvement of our clients' integrated cybersecurity infrastructure.

**What We're Looking For**

  • A minimum of 4+ years of progressive IT experience and a strong customer service orientation.
  • Proficiency in managing and troubleshooting Linux operating systems, with OpenShift experience a plus.
  • A deep understanding of cybersecurity concepts, incident response, and threat detection.
  • A commitment to professional growth, including relevant certifications in OpenShift, SOAR technologies, and IBM Cloud Pak for Security.

**Join a Team That's Redefining Cybersecurity**

At IBM, we're passionate about empowering our clients to stay ahead of the curve in cybersecurity. If you're a motivated and experienced professional looking to make a real impact, we'd love to hear from you.


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