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Business Process Improvement Manager

hace 7 días


San Francisco, Heredia, Costa Rica 3M A tiempo completo

About Our Company

We have a long-standing reputation as a company committed to innovation at 3M.

This position is responsible for analyzing and optimizing Point of Sales and Chargeback processes, systems, workflow, etc.

  • Supports achieving agreed Service Level Agreement (SLA) results.
  • Committed to accuracy, responsiveness, and customer satisfaction.
  • Collaborates with the Team Leader to maintain established performance goals.
  • Motivates team members to achieve SLA and team level performance.
  • Proactively addresses and resolves issues that may impact customer satisfaction.

Responsibilities:

  • Folllows clearly defined procedures under general guidance within Point-of-Sales areas.
  • Works independently, with outputs reviewed periodically while in progress.
  • The work priorities are defined with the manager/supervisor.
  • Handles inquiries of moderate scope and complexity.
  • Uses analytical skills to interpret information, examine variables, conclude, and assess alternative methods.

Qualifications:

  • Bachelor's degree in a field related to Business, Economics, or Finance.
  • Minimum of 1-year combined experience in finance, analytics, pricing, customer service, or marketing.
  • Requires the ability to communicate in written and spoken English.
  • Advanced Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP's, pivot tables, create macros, and manage large data sets.