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Business Process Improvement Manager
hace 7 días
About Our Company
We have a long-standing reputation as a company committed to innovation at 3M.
This position is responsible for analyzing and optimizing Point of Sales and Chargeback processes, systems, workflow, etc.
- Supports achieving agreed Service Level Agreement (SLA) results.
- Committed to accuracy, responsiveness, and customer satisfaction.
- Collaborates with the Team Leader to maintain established performance goals.
- Motivates team members to achieve SLA and team level performance.
- Proactively addresses and resolves issues that may impact customer satisfaction.
Responsibilities:
- Folllows clearly defined procedures under general guidance within Point-of-Sales areas.
- Works independently, with outputs reviewed periodically while in progress.
- The work priorities are defined with the manager/supervisor.
- Handles inquiries of moderate scope and complexity.
- Uses analytical skills to interpret information, examine variables, conclude, and assess alternative methods.
Qualifications:
- Bachelor's degree in a field related to Business, Economics, or Finance.
- Minimum of 1-year combined experience in finance, analytics, pricing, customer service, or marketing.
- Requires the ability to communicate in written and spoken English.
- Advanced Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP's, pivot tables, create macros, and manage large data sets.
