ServiceNow Functional Tester

hace 1 semana


San José, San José, Costa Rica Pfizer A tiempo completo

Job Summary

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The Senior Associate, ServiceNow Functional Testing role is a key position within our organization that reports to the Sr. Coordinator, ServiceNow Functional Testing under the Global Business Services (GBS) Colleague Solutions and Functional Testing team. This role is accountable for developing and executing country-specific, regional, and global ServiceNow functional testing strategies, assessing impacts of requirement changes, and implementing integrated plans to ensure successful test execution in accordance with Pfizer's audit/compliance standards.

In addition, the Senior Associate, ServiceNow Functional Testing is responsible for executing comprehensive testing for individual change requests and large-scale projects, tracking and reporting results, capturing and validating evidence as required by Compliance, and providing business signoff on quality assurance/testing efforts.

This role will focus primarily on core ServiceNow changes in the areas of Case Management, Portal Content, Employee Document Management (EDM), Onboarding, and other modules, but will also assist with the testing of other HR Operations supporting technology as needed.

  • Develop and execute testing plans for both COE releases and larger-scale projects to ensure timely and effective implementation of changes, aligning with our global testing strategy
  • Prepare and deliver testing training as needed for new/external project resources
  • Execute and manage testing efforts for ServiceNow (FUSE) feature releases and core Change Requests, track and report Test Problem reports, testing outcomes, status, and statistics for all ServiceNow testing initiatives
  • Analyze business requirements and functional specification documents for use in designing ServiceNow functional testing scenarios
  • Create and maintain ongoing relationships with local GBS/People Experience (HR)/Digital/COE resources to leverage understanding of local process needs and assist with testing
  • Ensure that defects and issues are logged, managed, and addressed as needed, and that all requirements are met before the final solution is deployed
  • Provide final functional sign-off before changes/fixes move into the Production tenant
  • Periodically review and conduct testing for non-Workday functionality, as needed, including other Pfizer and vendor-based systems


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