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Benefits and Retirement Program Manager
hace 1 semana
**About the Role**
We are seeking a highly skilled Gam Benefit And Retirement Specialist to join our team at Intel. In this role, you will be responsible for executing and optimizing benefits and retirement processes for employees located in the US, Canada, and Latin America regions.
As a key member of our team, you will provide second-level support and customer-obsessed solutions to employee inquiries across the GAM region. You will partner with program offices on the design of programs towards a better customer experience, identify trends, and improve content and processes.
To succeed in this role, you must have strong problem-solving, analytical skills, critical thinking, and communication skills. You should also have attention to detail and quality focus, as well as adaptability to evolving business environments.
**Qualifications**
We require a minimum of 2+ years of experience in customer support. You must have advanced English language skills, both oral and written. Intermediate Microsoft Excel knowledge is also necessary, particularly in using VLOOKUP and formulas.
Additionally, you must have a permanent, unrestricted right to work in Costa Rica. Preferred qualifications include proven knowledge and experience in automation (RPA, RDA, Macros), experience in benefits and retirement programs, business process management, and quality experience.
