Business Solutions Expert

hace 3 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Overview

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As a leading global information services company, Experian empowers consumers and clients to make informed decisions. Our innovative solutions drive client engagement and promote internal synergy. We're passionate about unlocking the power of data to transform lives and create opportunities.

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Job Requirements

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This role requires strong analytical and problem-solving skills, with excellent communication and project management abilities. The ideal candidate will have a bachelor's degree or equivalent experience, along with 4-5 years of Customer Service-related experience.

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Key Responsibilities

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  • Evaluate customer specifications and develop project plans\
  • Develop mail population segments and assess resource needs\
  • Ensure project completion meets regulatory and compliance standards\
  • Manage multiple accounts and programs simultaneously\
  • Provide technical consultation and expertise in program design and implementation
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Qualifications and Skills

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Requirements include:

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  • Bachelor's degree or equivalent experience\
  • 4-5 years of Customer Service-related experience\
  • Good knowledge of systems capabilities, software platforms, and processes\
  • Good knowledge of database management concepts and principles\
  • Knowledge of PC office software and segmentation tools\
  • Excel Intermediate skills\
  • Excellent English, both oral and written communication skills\
  • Good analytical and problem-solving skills\
  • Good organizational and project management skills\
  • Good understanding of FCRA and Experian business rules relative to CPMS batch products and services\
  • Excellent customer service skills\
  • Good knowledge of all CPMS batch products and services\
  • Coding experience preferred
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Our Culture

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We value diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... Our culture promotes a positive and supportive environment where everyone can bring their whole self to work.



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