Advanced Network Support Engineer

hace 5 días


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

Palo Alto Networks is a leader in the field of cybersecurity, and we are seeking a highly skilled Sr. Technical Support Engineer to join our team.

In this role, you will be responsible for providing expert-level technical support to our customers, including troubleshooting complex network issues, collaborating with internal teams to resolve customer concerns, and developing and maintaining technical documentation.

  • You will work closely with our sales, marketing, and product development teams to ensure that our products meet the evolving needs of our customers;
  • You will participate in regular training sessions to stay current with new technologies and best practices;
  • You will develop and maintain relationships with key customers to understand their needs and provide tailored solutions.

This is an exciting opportunity for someone who is passionate about technology and customer service, and who is looking for a challenging and rewarding career with a leading company in the industry.



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