System Infrastructure Engineer
hace 2 días
**Overview**
Micro Focus is a global leader in enterprise software solutions. Our team requires a Technical Support Specialist who can work collaboratively with our delivery organization to ensure seamless operation 24/7.
**Key Responsibilities**
- Assess system components for availability, reliability, and performance.
- Tackle system and network issues reported by internal and external proactive monitoring systems.
- Enhance system performance, throughput, and high availability.
- Notify customers of planned and unplanned system interruptions.
- Develop and improve processes within the knowledge base.
- Engage in departmental and cross-team projects.
- Represent the company professionally.
**Essential Qualifications**
- NOC or SOC engineer experience is an asset.
- Technical support experience is crucial.
- Computer science, computer engineering, or electrical engineering degree or equivalent is required.
- Advanced English language skills are necessary.
- Troubleshooting technical environments experience is essential.
- Strong analytical and problem-solving skills are needed.
- Project management abilities are required.
**Benefits**
- A competitive compensation package.
- Health insurance coverage.
- A healthy work-life balance.
- Professional growth opportunities.
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