Infrastructure Technology Lead

hace 23 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Delivering Infrastructure Solutions at Citi

Overview:

  • Citi is a leading global bank with a strong presence in the financial services industry.

Job Summary:

We are seeking an experienced Infrastructure Senior Tech Analyst to join our team. This role will be responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.

Key Responsibilities:

  • Assist in creating complex project plans, performing impact analyses, solving high-impact problems/projects, and providing resolutions to restore services.
  • Drive Root Cause Analysis (RCA) post restoration of service.
  • Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks.
  • Review requirement documents, define hardware requirements, and examine and update processes and procedures as necessary.
  • Provide technical/strategic direction and act as advisor/coach to lower-level analysts.
  • Develop projects required for design of metrics, analytical tools, benchmarking activities, and best practices.
  • Responsible for overall operating system applications.
  • Contribute to technical direction and strategic decisions.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgment and autonomy.
  • Acts as SME to senior stakeholders and/or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Requirements:

  • 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement.
  • Ability to communicate technical concepts to a non-technical audience.
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline.
  • Experience in a Financial Services or large complex and/or global environment preferred.
  • Effective written and verbal communication skills.
  • Effective analytic/diagnostic skills.

Benefits:

  • A competitive salary of $120,000 per year.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • The opportunity to work with a leading global bank and contribute to its success.
  • Professional development opportunities, including training and mentorship programs.


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