Senior Firewall Support Engineer

hace 1 mes

San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

About the Role

We are seeking a highly skilled Firewall Support Engineer to join our team at 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada. As a Firewall Support Engineer, you will be responsible for delivering, documenting, and supporting new network systems, including design, build, and maintenance of Firewalls connectivity, VPN connectivity, and IT security policies.

Key Responsibilities

  • Design, support, and maintain Firewalls connectivity.
  • Design, build, support, and maintain all forms of VPN connectivity.
  • Design, build, support, and maintain IT security policies.
  • Provide 2nd-level technical support for problems in an operational environment.
  • Recommend alternative solutions, priorities, systems hardware/software, design changes, and improvements.
  • Perform off-hours work to support customer changes.
  • Manage problems to resolution using defined process flow.
  • Implement changes using defined change management protocol.
  • Perform additional responsibilities as assigned.
  • Configure firewall devices.
  • Device activation and implementation.
  • Firewall Network Performance Investigation.
  • Perform WAN and LAN troubleshooting.
  • Firewall and VPN troubleshooting.
  • Maintain CMDB Inventory in Service-Now.
  • Deploy firewall solutions to safeguard network traffic.

Requirements

  • 5+ years' experience with Firewalls support.
  • 5+ years' extensive experience/knowledge of Routing & Switching, Optimization, and load balancing worked in complex environments, including various products, aware of SBM and enterprise scenarios.
  • Firewall certifications.
  • Cisco routers, Switches.
  • Experience with routing protocols, specifically EIGRP, OSPF, BGP.
  • Design, support, and maintain F5 and Netscaler Load Balancer connectivity.
  • Fornite knowledge.

About You

We are looking for a technical wizard with a customer service superstar attitude and an unquenchable thirst for knowledge. As a Firewall Support Engineer, you will have the opportunity to develop a deep understanding of the local and regional infrastructure and key contacts in other competencies. You will be part of a dynamic team that values your growth and development, with extensive and diverse technical trainings and free certifications to enhance your skills and expertise.

What We Offer

At Kyndryl, we invest heavily in our employees, offering state-of-the-art resources and Fortune 100 clients. Every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. We care about your well-being and offer benefits that give you choice, reflect the diversity of our employees, and support you and your family through the moments that matter. Our employee learning programs give you access to the best learning in the industry, including Microsoft, Google, Amazon, Skillsoft, and many more.

Join Our Team

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a technical wizard with a passion for technology and a customer service superstar attitude, we want you to join our team.

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