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Production Server Specialist
hace 2 semanas
About Syniverse
We're a company that believes in innovation and forward thinking. Our mission is to connect the world through technology, making it a more connected and better place.
From developing smart car technology to keeping devices online anywhere, we strive to make a real difference in people's lives.
- We've built relationships with top brands globally.
- We partner with eight of the world's top 10 banks.
- We collaborate with four of the top five global technology companies.
- We serve over 900 communications providers worldwide.
We take pride in our inclusive and collaborative organizational culture, offering competitive total compensation and flexible remote work options.
Job SummaryThis role is focused on resolving complex technical issues, collaborating with internal teams, and delivering exceptional customer experiences. As a Production Server Specialist, you will be responsible for ensuring the smooth operation of our production servers and providing expert technical support when needed.
- Scope of the Role:
- Key Responsibilities:
- Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.
- Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution.
- Identify, analyze and resolve the assigned tickets using root cause analysis to determine the appropriate solution(s).
- Install, monitor, maintain, support, and optimize all production server hardware and software.
- Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.
- Analyze metrics and identify the possible reasons for any achievements or deviations.
- Action plan and execute for the feedback received from customers.
- Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
- Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
- Error research based on the warnings, errors available in the production logs.
- Prioritize the production issues by analyzing the logs, database entries and processes.
- Perform User Acceptance Test in the production environment and perform relevant error research.
Requirements
- Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.
- Certification on operating systems and databases (preferred)
- Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
