Program Management Specialist
hace 2 semanas
About Us: Splunk is the key to enterprise resilience for organizations worldwide. Our Unified Security and Observability Platform helps 11,000+ businesses achieve success.
">Job Summary: We are seeking an experienced Program Manager to join our team. The ideal candidate will have a proven track record in project and program management, with a strong understanding of customer needs and expectations.
">Responsibilities:
- ">
- Develop and implement new programs to support Customer Success organization's strategic goals.">
- Analyze data from Salesforce to identify trends and report metrics.">
- Offer ideas to develop new methodologies in support of our operating model.">
- Establish clear expectations for stakeholders and manage project tasks.">
- Champion critical initiatives and collaborate across teams.">
- Represent the organization in cross-functional discussions.">
Requirements:
- ">
- 5-8 years experience in project and program management.">
- Certified Scrum Master with JIRA experience.">
- Proven ability to manage expectations and duties beyond basic project management.">
- Strong understanding of customer life cycles and professional services teams.">
- In-depth knowledge of SaaS models and organizational support systems.">
- Project/program management certification or relevant experience.">
- Ability to self-direct and implement tasks with minimal oversight.">
We value diversity, equity, and inclusion at Splunk. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, sexual orientation, marital status, age, physical or mental disability, or medical condition.
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